FAQ

Shipping

Where is my order?

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Once your order has shipped, you’ll receive an email with tracking info. If you’re having trouble, send us an email at hi@candeur.com!

How long does shipping take?

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Packages are shipped in 1-3 business days.

How much is shipping?

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As a small company, our shipping rates are custom based on the order.

Do you ship internationally?

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We don’t ship internationally just yet, but we hope to soon!

How do I return an item?

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Due to the sensitive nature of our product, we cannot accept returns at this time. Please send us an email at hi@candeur.com if you’re experiencing any issues whatsoever—we want to make sure you’re happy with your purchase!

Do you use plastic-free packaging?

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Always! We also made our packaging as light as possible to reduce CO2 emissions. Our poly mailers and garment bags are 100% recyclable and biodegradable. Please read our recycling and composting tips below!

Product

How do I wash my undies?

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We recommend machine washing cold and hanging to dry. Not only is this the best for your undies, it also saves on energy and bills, too. Otherwise, just low-tumble dry on low heat! ;)

Where is Candeur made?

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Candeur products are made by a family-owned production house in Los Angeles. All employees are paid fair wages and experience safe working conditions. You can read more about our makers on our product pages.

Sustainability

What does sustainability mean to you?

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To us, sustainability is much more than a buzzword—it should be an ongoing practice. We care more about impact than we do about checking boxes, which is why we work to minimize our impact when it comes to water, energy, and waste. We’ve found that the best way we can be the most helpful today is by working with local suppliers in order to reduce our carbon emissions as much as humanly possible. By keeping most of our supply chain in LA, we have a really low carbon footprint.

We’re working towards a local, zero waste, and carbon neutral (negative) future, and promise to keep you posted throughout the journey. 

What materials do you use?

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Right now, we use recycled nylon made from plastic water bottles and GOTS organic cotton for our liners. We want to offer a better solution to seamless underwear which cannot be achieved with natural fibers like cotton or hemp (we tried). We will make briefs with those materials in the future. Since synthetic materials emit microplastics, we suggest using a GuppyFriend, a mesh laundry bag designed to filter out the tiniest microfibers released from textiles during washing. We also use organic cotton because regular cotton is one of the most destructive fibers on the planet. Every fiber an impact on the environment!

What is GOTS certification?

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GOTS is a textile production certification that limits the use of toxic bleaches, dyes and other chemical inputs during the production process of textiles. While internationally recognized as the toughest organic textile standard, we believe that fitting the criteria of GOTS certification should be the bare minimum. Criteria include:

Products must be made with at least 95% organic fabric

Products can’t be treated with bleach, formaldehyde or any other toxic substances

Products must only use nontoxic dyes

Factories must be in line with strict social and environmental standards, including safe and hygienic working conditions, target goals and procedures that minimize waste, and PVC-free packaging material.

What is your packaging made out of?

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We use 100% recycled kraft paper poly mailers that are recyclable/compostable and reduce carbon emissions due to their intentionally smaller size. Our garment bags are made out of 100% biodegradable cornstarch tea bags and our ink is plant-based. Designed to keep the magic of opening packages without the guilt. 

Is climate change real?

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Yes! There is more carbon dioxide in the atmosphere today than at any point in the last 800,000 years. In fact, the fashion industry is one of the largest polluters in the world; it accounts for 10% of global carbon emissions and nearly 20% of wastewater.

Company

What does Candeur mean?

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Candeur means to be open and honest in expression. We aim to breathe transparency and candidness into every part of our supply chain and communication with you!

What are your values and mission?

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We like to say that we’re on a mission to make the world a more candid place, one thong at a time. But really, we’re out to do a whole lot more than that. Take a peek at the Our Story page for more on how we came to be and where we hope to go.

Contact

Let's connect

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Please email hi@candeur.com for any questions, concerns, or feedback :)

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